RJR, LLC Warranty Policies
One-Year Limited Warranty Policy for Dealer Tag Tracker Products.
Dealer Tag Tracker is a Product of RJR, LLC.
Return Policy
RJR Wireless’ One-Year Limited Warranty Policy applies to all devices and accessories that are manufactured by RJR Wireless (each, a “Product”), whether such Products purchased from RJR Wireless or from one of our authorized retailers or resellers.
RJR Wireless is based in the United States of America. RJR Wireless recognizes that residents of jurisdictions where we make Products available for commercial sale, your particular country or jurisdiction may have enacted certain laws, statutes, or other legislation that apply to your order, and which cannot be derogated from by contract. Your Dealer Tag Tracker Plate must be attached to a vehicle that is registered on our Dealer Tag Tracker website and the owner has maintain ownership since original installation during the Warranty Period.
What does the Warranty not cover?
- Installing the Dealer Tag Tracker Product on the front of the vehicle.
- Any Dealer Tag Tracker Product that has been altered or modified in any way, including tampered or altered.
- Any unauthorized installation, repair or service that has been performed on the Dealer Tag Tracker Product.
- Any discoloration or non-critical damage of any sort to the finish, molding, or plate, which does not affect the Dealer Tag Tracker Product functionality or efficacy.
One-Year Limited Warranty Policy
RJR Wireless offers a one (1) year limited warranty (“Warranty”) on all Hardware Products. This Warranty is valid and enforceable only if you purchased a new Product from us or from one of our authorized retailers or resellers in a jurisdiction in which we sell Products, and the Product was originally sold to you in its original, sealed packaging. Do not use a Product until you have read the terms of this Warranty, and the Terms of Use policy.
Coverage. This Warranty is your exclusive remedy for defective workmanship or materials in your Product. RJR Wireless warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary use, will function substantially in accordance with RJR Wireless’ technical specifications or documentation (“Warranted Functionality”) for a period of one (1) year from the date your Product was delivered to you or picked up by you (the “Warranty Period”).
How To Start a Warranty Claim.
To get a Warranty claim started:
Contact RJR Wireless at info@dealertagtracker.com. Please have your order number, the Product serial number, and your proof of purchase. If Applicable – Backup and Reset your Product. Before you ship your Product back to us for a Warranty claim, please remove any peripheral items.
Prepare your Product for Shipment. Pack your Product in the shipping materials (e.g., a shipping box or shipping label) your Product back to us. Once we receive your Product, we’ll determine if it has a defect or malfunction covered by our Warranty.
If we replace your Product, we won’t transfer any content or data from your original Product to your replacement Product. You may be able to restore your profile information once you register your replacement Product with your RJR Wireless ID account. RJR Wireless is not responsible for any content or data that is lost or reformatted.
Warranty Service. If you start a warranty claim and we confirm that your Product does not perform according to its Warranted Functionality, we’ll replace, repair, or refund it (in our discretion). If we replace or repair it, we’ll make sure it performs substantially in accordance with our Warranted Functionality. We may replace or repair it using new, refurbished, or remanufactured hardware and materials (in our discretion). If we replace or repair your Product, we warrant that the replacement or repaired Product will be materially free of faulty materials or workmanship for the remainder of your original Warranty Period or for 30 days after the replacement or repaired Product is delivered to you, whichever is later.
Transfer. This Warranty is solely for you as the end-user of your Product. You cannot assign or transfer this Warranty to anyone, including a subsequent purchaser, friend, or family member.
Items Outside of this Warranty. Except as expressly set forth herein, this Warranty does not cover (and RJR Wireless is not responsible for):
Excluded Products, which include (a) resold Products, (b) Products purchased outside the jurisdictions where RJR Wireless sells Products, (c) Products not purchased directly from us or one of our authorized retailers or resellers, (d) hardware or accessories not manufactured by RJR Wireless, even if bundled or sold with RJR Wireless hardware, or (e) software, (including the firmware and any applications installed on your Product), whether licensed from RJR Wireless or any third party, which may be covered by the applicable version of Software End User License Agreement or another software license.
Misuse of Products, which includes (a) damage to the Product or loss of the Product resulting from an accident, theft, improper storage, misuse or abuse, mishandling, neglect, physical or electric modifications, exposure to water or other liquids, exposure to moisture, exposure to extreme conditions (e.g., heat, dirt or sand), (b) use with an unsuitable product not sold or licensed by RJR Wireless, (c) use with inadequate ventilation, (d) circumvention of our security mechanisms, (e) reverse engineering, (f) defects or damage from viruses or other software problems introduced into the Product, (g) defects or damage caused by unauthorized repairs, and (h) any other use that is not in compliance with the recommendations in this document, our online materials, related documentation, and other user materials made available to you. We presume any cosmetic damage (e.g., scratches) resulted from misuse, abuse, or failure to operate the Product as instructed.
Wear and Tear of Products, which includes damage resulting from normal wear and tear and normal depletion of parts (e.g., batteries) unless occurring due to defective workmanship or materials in the hardware of your Product. For example, only batteries that leak or exhibit fully charged capacity below a certain threshold of the actual rated capacity will be considered defective for purposes of this Warranty.
Voided Warranty. This Warranty will be void and your Product will be ineligible for authorized repair (even for a fee) if you (a) circumvent any of our security mechanisms, (b) resell your Product, (c) remove the serial number or any legal notices from the Product, (d) use the Product in violation of any laws or your agreements with us, or (e) violate the Warranty Claim instructions in this Warranty or any instructions provided by our RJR Wireless team.
Disclaimer and Limited Liability. Nothing in this section will limit or exclude liability that cannot be limited or excluded under applicable law. For Sales outside the U.S.A., that means this section may not apply to you. Please refer to the special terms below for provisions that may apply in your jurisdiction.
YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY RJR WIRELESS PROVIDES FOR THE PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE AND EXCLUSIVE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RJR WIRELESS EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING EXPRESS, IMPLIED OR STATUTORY, REGARDING THE PRODUCTS, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY, THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RJR WIRELESS IS NOT LIABLE TO YOU: (a) UNDER ANY THEORY OF LIABILITY (INCLUDING BUT NOT LIMITED TO CONTRACT, TORT (INCLUDING NEGLIGENCE), OR LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA), OR (b) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCTS OR THIS WARRANTY, INCLUDING BUT NOT LIMITED TO ANY LOSS OF DATA OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE PRODUCTS, WHETHER OR NOT RJR WIRELESS HAS BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, RJR WIRELESS’S TOTAL LIABILITY IN CONNECTION WITH THE PRODUCTS OR THIS WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID RJR WIRELESS, OUR AFFILIATES OR OUR AUTHORIZED RETAILERS FOR THE PRODUCTS.
If your jurisdiction gives you any implied warranty, then to the maximum extent permitted by applicable law, the duration of such implied warranty is limited to the Warranty Period. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Any customer support we elect to provide is provided “as-is” and without warranty of any kind.
Your Rights. This Warranty gives you specific legal rights. You may also have other rights based on your jurisdiction. This Warranty does not affect the rights you’re provided by your jurisdiction concerning the sale of consumer goods.
Telematics Notice and Release. You acknowledge that the Vehicle is equipped with a telematics system, global positioning satellite (“GPS”), an electronic locator device, and/or an event data recorder (collectively ‘Telematics System”). Your use of our products on your vehicles may be remotely monitored by us or on our behalf through a Telematics System to the extent permitted by law. Remote monitoring may include the collection of Vehicle data, such as location, odometer, and other elements that we may deem necessary or desirable. You acknowledge that these systems may use cellular or radio signals to transmit data, telephone, wireless technology, and therefore you should have no expectation of privacy related to the use of these products. You shall inform any and all users and passengers of the Vehicle of the Terms of this paragraph. To the extent permitted by law, you agree to release and indemnify, defend, and hold us the operator of the Telematics Systems, wireless carriers, and other suppliers of components or services harmless from ay damage to persons or property cause by failure of Telematics System to operate properly, or otherwise arising from the use of the Telematics Systems.
No Modification. No employees or representatives of RJR Wireless (or its affiliates or any third party) are authorized to modify this Warranty. If any term of this Warranty is held to be unenforceable, the remaining terms of this Warranty will remain in full force and effect.
Repairs Outside of Warranty. If you purchased a new Product from us or from one of our authorized retailers or resellers and your Product is not covered by this Warranty, please contact info@dealertagtracker.com. While we cannot accept a return or exchange, we may be able to send you a quote for repairing your Product. Most importantly, we want to know what happened and make sure you’re happy with your experience. To that end, we reserve the right to keep your Product if you elect not to pay for a repair and we determine (in our discretion) the Product is a safety hazard or cannot be used as intended without repair.
No Insurance. This Warranty is not insurance and does not cover any perils (e.g., fire, theft, or loss). At this time, we do not offer insurance. If you purchase a separate insurance policy for your Product from a third-party insurer, please coordinate reimbursement directly with the third party providing you insurance.
Miscellaneous. No term of this Agreement can be waived or modified except y a writing that we have signed or on a form that we provide. This Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding the use of the products are void. Our waiver of a breach of this Agreement does not constitute a waiver of another provision of the Agreement. You waive all recourse against us for criminal prosecution we take against you for breach of this Agreement. TO THE EXTENT PERMITTED BY LAW, YOU RELEASE US FROM ALL LIABILITY FOR CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES IN CONNECTION WITH THIS TRANSACTIO OR THE RESERVATION OR USE OF PRODUCTS. If a provision of the Agreement is deemed void the remaining provisions are valid and enforceable.